Returns & Exchanges
At Tanotis, we strive to ensure your electronics reach you in perfect condition, offering a 7-day return policy for defective or incorrect items. Our goal is to provide a seamless resolution process to keep your tech projects moving forward without delay.
Initiate Request
Log in to your Tanotis account and navigate to your order history to submit a return request within 7 days of delivery.
Verification & Approval
Our technical support team will review your request and may ask for photos or videos of the product to verify the issue before issuing an RMA number.
Secure Packaging
Pack the item in its original manufacturer packaging with all accessories and manuals included to ensure it is not damaged during transit.
Refund Processing
Once our warehouse inspects the returned unit, your refund or replacement will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing